What Velas Alicante offers

If you want to know what Velas Alicante can offer you in your search for modern or minimalist awnings and your priority is not only the cheapest price, continue reading, you will understand why our customers look for us and choose us because we are the best, not because we are the cheapest.

In the commercial area:

Our sales representatives are continuously trained on the products offered by the company, they are familiar with their manufacture and installation of the products. made-to-measure sail awningsThe customer is aware of its production processes and quality controls, and when the toCall us for a quotation is ready for installation, knows the date of installation and when the customer has been informed of it. It fully tracks the order from the origin of the order until the awning has been installed.

It is a commitment to the client from the outset.

In the production area

Our production staff assembles the awning following the quality protocols established by the company and audited by the Applus certification body, which certifies our ISO 9001 quality system.

It is a commitment to the quality of our products and a reassurance to our customers that the components of their awning are of the highest quality..

In the Installation area

All our installers have several years of experience in the sector and specific training in each product. They are continuously trained in occupational risk prevention courses and have the knowledge and means necessary for their work to be carried out with the utmost safety and quality. All our staff are registered with the Social Security for our clients' peace of mind.

It is a commitment to safety and prevention of accidents at work.

In the area of quality

As a company we can offer our customers

• ISO 9001 quality certification.
• Compliance with the European safety standard UNE EN 13561 on the installation of awnings and their air resistance.
• The installation certificate in accordance with the UNE EN 13561 standard.
• The agreement and monitoring of occupational risk prevention with a risk prevention company.
• A civil liability policy that covers any contingency that may occur during our installation and after-sales work.
• A warranty certificate in hand upon completion of the installation.
• An after-sales service that guarantees the replacement and/or repair of any element of the awning due to manufacturing defects.
• A follow-up of all our customers with quality questions, they remain customers even after some time has passed.

A commitment to quality and total customer satisfaction.

Our entire company is fully committed to the
customer satisfaction, from the advice of our sales representatives, through the manufacture and installation, and ending with a control of the degree of satisfaction at the end of the work.

Ask us for a free quote or call us on Tel 966 845 801